pejok's Privacy Policy
Here is our complete and transparent account of how your personal information is collected, stored, and kept secure.
This Privacy Policy ("Policy") applies to all services and the website pejok.cam of the pejok platform. Please read the terms described in this policy carefully. By using our services, you are considered to have accepted all provisions of this policy.
Table of Contents
pejok is a safe and reliable online gaming platform built for players in Bangladesh. We believe your privacy is a fundamental right. This privacy policy is committed to clearly informing you about what types of information we collect, why we collect it, and how we keep your information secure.
By registering on our platform, logging in, or using any of our services, you confirm that you have fully read and agreed to the terms of this privacy policy. If you have any questions, you can reach us via our 24/7 live chat support or by email.
Information Collection
We collect various types of information under our privacy policy. This information is gathered through two main methods — what you voluntarily provide and what our platform collects automatically.
1.1 Information You Voluntarily Provide
When registering and using your account, you provide the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Password (stored in encrypted form — never readable in plain text)
- Payment information: bKash, Nagad, Rocket, Upay, or bank account details
- Government-issued identity document information for identity verification (where applicable)
- Information provided when contacting customer support
1.2 Automatically Collected Information
When you use the pejok platform, our system automatically collects certain technical information:
- IP address and device identifier
- Browser type, version, and operating system information
- Times of entry and exit from the platform
- Which pages you visited and how long you stayed
- Gaming activity and transaction history
- Data collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases we may receive information from third-party service providers, such as transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay), or verified information from identity verification agencies.
Use of Information
pejok uses your information only for lawful and fair purposes. As part of our privacy policy, we use your information for the following reasons:
2.1 Account Management and Service Delivery
- Creating and keeping your account active
- Managing login and security verification processes
- Processing deposits and withdrawals
- Providing and managing bonuses and promotional offers
- Managing the VIP program and calculating cashback
- Providing customer service and support
2.2 Security and Fraud Prevention
- Detecting and preventing suspicious activity on accounts
- Preventing the creation of multiple accounts
- Complying with anti-money laundering (AML) regulations
- Blocking access for minors
2.3 Platform Development
- Analyzing and improving the user experience
- Planning new games and features
- Identifying and resolving technical issues
- Improving platform performance and speed
2.4 Communication
- Sending important service-related notifications
- Providing transaction confirmation messages
- Sharing promotional information in accordance with your consent
- Responding to customer service requests
Information Storage and Security
Keeping your information secure is our top priority. pejok stores all your personal and financial information using internationally recognised security technologies.
3.1 Technical Security
- SSL Encryption: Our entire platform is protected with SSL/TLS encryption, which keeps all data exchanged between you and our servers secure.
- Password Encryption: Your password is never stored in plain text — it is protected through advanced hashing algorithms.
- Firewall and Intrusion Prevention Systems: Our servers are protected by multi-layered firewalls and intrusion detection systems.
- Regular Security Assessments: Third-party experts regularly test the security of our systems.
- Data Backup: Your information is backed up regularly so that no data is lost in the event of a technical problem.
3.2 Administrative Security
- Only authorised staff can access your information, and they are bound by a confidentiality obligation.
- All data access activity is logged and reviewed regularly.
- Our staff receive regular training on data protection.
Transmitting information over the internet is not entirely without risk. Even though we take the highest security measures, no method can be claimed to be 100% secure. You are therefore also responsible for keeping your account credentials confidential.
Sharing Information with Third Parties
pejok does not sell your personal information or share it with third parties without permission. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Operating our platform requires working with certain trusted third-party service providers. These partners are:
- Payment Processors: To process bKash, Nagad, Rocket, Upay, and bank transfer transactions.
- Identity Verification Services: To confirm the validity of accounts.
- Game Software Providers: Pragmatic Play, Spribe, JILI, PG Soft, and other providers — only the minimum information necessary for game operation.
- Technology and Infrastructure Services: Server hosting and security services.
All these partners operate under agreements consistent with our privacy policy and may only use information for specified purposes.
4.2 Legal Obligations
We may be required to provide information in response to legal requirements, court orders, or requests from regulatory authorities. In such cases, we provide only the information legally required.
4.3 Business Transfers
In the event of a change of ownership or merger involving pejok, your information may be transferred to the new owner. If such a change occurs, we will notify you in advance.
4.4 With Your Consent
Outside the circumstances described above, we never share your information with third parties without your explicit consent.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve your experience. These technologies store small data files on your device.
5.1 Types of Cookies
- Essential Cookies: Necessary for the basic operation of the platform — maintaining login sessions, security verification, and so on. These cannot be turned off.
- Functionality Cookies: For remembering your preferences and settings — such as language preference or display settings.
- Analytics Cookies: For collecting statistical information about platform usage, which helps us improve our services.
- Performance Cookies: For monitoring site speed and performance.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, please note that disabling cookies may cause some platform features to not work properly.
5.3 Local Storage
In addition to cookies, we also use the browser's local storage. This works similarly to cookies and can be managed from your browser settings.
Your Rights
You have certain important rights regarding your personal information. pejok respects these rights and is committed to making them effective.
6.1 Right to Access Information
You may request a copy of the personal information we hold about you at any time. We will provide the information within a reasonable time of receiving your request.
6.2 Right to Correct Information
If any information held in your account is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from the settings page.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we may need to retain some information due to legal obligations, fraud prevention, or contractual reasons.
6.4 Right to Restrict Processing
In some cases you may request that the processing of your information be restricted. However, this may affect our ability to provide services.
6.5 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. This can be done by changing your account settings or by contacting our support team.
6.6 How to Exercise Your Rights
To exercise any of the rights above, please contact us:
- Via 24/7 live chat support
- Via email: [email protected]
We will verify your request and respond within a reasonable time.
Data Retention Period
We keep your data only for as long as it is necessary. The retention period depends on the type and purpose of the data.
7.1 While the Account is Active
We retain all your profile information, transaction history, and gaming activity records for as long as your account remains active.
7.2 After Account Closure
Even after an account is closed, certain data may be retained for a specified period due to legal obligations. In particular, financial transaction and identity verification data are kept for fraud prevention and regulatory compliance.
7.3 Data Deletion
When data is no longer necessary and does not need to be retained for legal reasons, we securely and permanently delete or anonymize it.
Protection of Minors
pejok is for users aged 21 and above only. We never intentionally collect data from minors or allow them to register.
8.1 Age Verification Process
We verify age at the time of registration. If we receive information that an account holder is under 21, that account will be immediately closed and the associated data will be deleted.
8.2 A Message to Parents
If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately. We will investigate the matter promptly and take the necessary action.
Important: Our platform is for users aged 21 and above only. We all share the responsibility of keeping minors away from gaming.
Changes to the Policy
We may update this privacy policy from time to time. When the policy changes, we will notify you in the following ways:
9.1 Notice of Changes
- The updated date on this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- You will be informed of notable changes when logging in to the platform.
9.2 Use After Changes
By continuing to use our platform after an updated policy is published, you will be considered to have consented to the revised policy. If you do not agree to the new policy, please contact us.
9.3 Policy History
If you would like a previous version of the privacy policy, please contact our support team — we will be able to provide it.
Contact Us
Please contact us for any questions, concerns, or requests regarding this privacy policy or your personal data. Our dedicated team is always ready to assist you.
Live Chat Support
Our support team is available in Bengali 24 hours a day, 7 days a week.
Response Time: Instant
Language: Bengali
Email Contact
Send an email for detailed requests related to privacy matters.
Email: [email protected]
For privacy-related matters, please mention "Privacy Policy" in the subject line.